zapatatalavera.com

Hello, I’m Sebastian Zapata.

Product Manager

CV

Professional Summary

Entrepreneur, techie, and traveler with a passion for self-learning. Committed to enhancing customer experiences through exceptional service and support by making the web a better place. I am the type of person who seizes every opportunity to learn something new. Proven track record in driving successful digital transformations through agile methodologies, with a focus on User Experience and Customer Satisfaction.

Skills

Creativity

Team Work

Responsibility

Problem Solving

Empathy

Client-centered approach

Critical Thinking

Work Experience

2020-to date

Co founder @ Clicker

Clicker integrates, processes, analyzes and manages leads from automotive dealerships, enriching data and increasing sales.

2022-2024

Product Manager @ The North Studio

The North Studio is a digital product studio based in Barcelona, working globally on building digital products and services for bold companies like Caixabank, Cupra and Glovo.

2021-2022

Digital Project Management & Customer Support @ Everest Marketing

Served as Digital Project Manager & Customer Support for 12 active companies in Real Estate, Insurance, and Consulting.

2018-2020

Country Supervisor @ Acción Climática

Acción Climática is a network that supports affiliated businesses in the generation of action plans that enable them to design and implement carbon footprint reduction strategies.

2017-2018

Head of Digital Products @ Acceso Crediticio

Acceso Crediticio, is in the top 5 of Peruvian Vehicle Credit placement institutions. It offers a complete platform of financial services for cab drivers, companies and individuals.

2013-2017

Product Analyst @ Interbank

Interbank offers banking services to individuals, companies and SMEs. However, its main focus is retail banking. It operates as the flagship bank of the Peruvian group Intercorp, a holding company that employs more than 60,000 people throughout Peru.

Education

2020-2021

EAE Business School

International MBA, Barcelona - Spain
Winner of EAE Business School Entrepreneurship Grant, 2021

2021

Google Career Certificates

Google UX Design Certificate

2005-2011

University of Pennsylvania (PENN)

Social Impact Strategy: Tools for Entrepreneurs and Innovators (online)

2005-2011

Universidad Peruana de Ciencias Aplicadas (UPC)

Specialization in Marketing (EEG - Executive Management Education)

2005-2011

Universidad de Piura (UDEP)

Bachellor's Degree in Services Administration

Achievements

  • Recognized as one of Forbes Peru’s Top 100 Startups of 2023 for Clicker.
  • Secure funding as the winner of the StartUp Perú 8G+ program for Clicker.
  • Awarded the Entrepreneurship Grant at EAE Business School.

Interests

I consider myself a self-taught person who likes to be always at the forefront reading books or publishing topics related to Startups and the Digital World. I am also passionate about adventure sports, traveling and learning about new cultures.